How to Create an AI Chatbot for Your Business in 2024 without Coding – A Step-by-Step Guide

Updated on October 9, 2024

As an enterprise, providing personalized, instant and round the clock support is the key to retain customers, and chatbots are one of the best ways to accomplish this. With NLP and machine learning capabilities, gen AI chatbots can understand customer inquiries, provide relevant information, and automate routine tasks.

In this article, we will cover everything about building a chatbot. Here’s a quick summary –

• Benefits of chatbots for enterprises
• Things to consider before building your enterprise chatbot
• How to make a chatbot from scratch in 6 easy steps
• How to add a chatbot to your website
• Industries using the Chatbots
• Frequently Asked Questions (FAQs)

Benefits of Chatbots for Enterprises

1. Chatbots streamline customer interactions, reducing the workload on the support team.
2. Efficiency improvement in the form of automation of repetitive tasks.
3. Enhanced customer satisfaction and loyalty, thanks to instant responses.
4. 24/7 availability – continuous support without human intervention.
5. Integrate with existing systems for personalized experiences and data analytics.

Things to Consider Before Building Your Enterprise Chatbot

1. Define clear objectives:  Understand why you are builing your chatbot, and that it aligns with the business objectives.

2. Find out the target audience:  Define the user personas and their needs to tailor the chatbot’s interactions accordingly.

3. Choose the right chatbot platform: Scalability, integrations and customization options should be considered before choosing a platform.

4. NLP capabilities: See how much NLP sophistication is required based on complexity of user queries and interactions.

5. Training data availibilty: Ensure access to high quality training data to train and refine the chatbot’s machine learning capabilities.

Enterprises can thus build sophisticated chatbots without the need to employ experienced developers. By taking away the complexities and providing intuitive interfaces, these tools empower non-technical teams to design, deploy and iterate on chatbot experiences seamlessly.

We also have more in-depth articles if you are interested in making chatbots for specific channels:

• Convert your Salesforce FAQ into a Chatbot
• Transform Any Website Into A Chatbot
• How Enterprises Can Convert PDFs/Documents into Chatbots with ChatGPT

Let’s now see how you can build a chatbot by following some easy steps –

How to Make a Chatbot?

Since the launch of generative AI, the bot-building process has become much simpler and easier. Let’s look at some of the ways in which you can create a chatbot today for your website and mobile apps – 

1. Create a chatbot using the Website URLs
2. Create a chatbot using Documents like PDF, DOC, TXT, etc.
3. Creating a bot by building Intents and rich buttons.

Build Your Own AI Chatbot Without Signing up

Create a chatbot using the Website URLs

Step 1 – Create a Chatbot

Navigate to the Bot Integration section inside the Kommunicate platform and create a bot using Kompose giving it a name and preferred language

Step 2 – Set up a Welcome Message For Your Customers

After step 1, configure  a welcome message for your customers inside the Kompose Bot Builder section –

Step 3 –  Upload Your Website URLs Into The Platform

• Go to the Website Scraper option inside the bot builder screen and enter your domain URL – the platform automatically scrapes through all your URLs inside the domain

• Select the URLs on which you want to train the bot on – this gives you the flexibility to choose only the relevant and updated pages

Step 4 – Train the Bot

Click on the button “Train Bot” to train the bot on the selected URL

That’s it – your bot is now trained on your website data and is ready to be deployed on your website and other preferred channels.

Create a Chatbot using Documents like PDF, DOC, TXT, etc.

With Kommunicate, it is possible to train the bot using any of your documents- pdfs, docx or .txt, by simply uploading the documents into the platform. 

Step 1 and Step 2 are the same as that while create a chatbot using the website URL. Please refer the previous section.

The change is in the Step 3 where instead of URLs, you will be uploading the documents by selecting the Documents section  –

Both of these chatbots are powered by ChatGPT and are capable of answering any user queries by restricting their responses to your documents and URLs. This ensures that your bot is answering only from your own content and not generating incorrect or irrelevant information.

The platform also allows you to set up custom instructions to control the length of the chatbot responses, ensure a certain brand tonality, or answer in specific formats such as bullet points.

Create a chatbot using Intents, Rich messages, and Buttons

Through Kompose, the GUI chatbot builder of Kommunicate, you can create the chatbot by setting up intents, buttons, or any custom-rich messages.

 Let’s explore all the key steps to follow:

Step 1: Go to the Bot Integrations Section

First, you need to login into your Kommunicate dashboard. If you do not have a Kommunicate account, you can sign up for free. Navigate to the ‘Bot Integration‘ under the “Bot Integrations” section click “Create a bot with Kompose( Chatbot Builder)”.

In the ‘Bot profile’ page, Set up your Bot by providing Bot Name & Language then ‘Save and proceed”.

Once saved, it will be navigating to the next page ‘Human handoff’, enable or disable the “Automatic bot to human handoff:” setting, and click the ‘Finish bot setup’ button.

Step 2: Go to Manage Bots

After the bot setup is done, go to the Manage bots under Bot section. Click on the Go to Bot Builder

Step 3: Create a Welcome Message for Your Chatbot

After creating your first bot, you’ll be transferred to Kommunicate Flow Designer. By default, we’ve already prepared a basic conversation tree there to help you get going.

Click on the Bot response block to open its edit window. You can create the way you want.

Note that, Welcome messages create the first impression, but they also maintain customer engagement and make them feel valued.  An efficient bot greeting message also decides the conversational flow with visitors and giving a chance to explore the company’s products & features

Step 4: Add Rich Message button

You can set an interactive greeting message using the Kompose builder with the help of the Texts, Buttons, Images, or any other rich media type.

Step 5: Add Quick Response

Next, add a Quick reply response. Here, you can ask the user whether they want to sign up for your newsletter. You can encourage the user to do so by offering, for example, a coupon code.

Step 6: Add User Input

Now, it’s the user’s turn. To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block.

You don’t have to provide a comprehensive list of all possible variants. Because this chatbot employs an AI (machine learning) trigger, it will recognize a similar query and your customers’ intent even if what they’ve written doesn’t exactly match any of the queries on the list.

Note that, Kompose runs on powerful NLP, so the bot will be able to match intents for similar phrases as well. But as you know – the more the data – the better the accuracy. So make sure you add more phrases to   fine-tune the bot.

Step 7: Test your Chatbot

Once you have completed the welcome message and answers setup, the final step is to test your chatbot.

• Click the Test chatbot button to check the flow.

Click the buttons – Book a Demo, Give me a product tour (or type Book a Demo, Give me a product tour) that we created in the previous step. It will show that particular answer as a chatbot response to the user.

That’s it, Your chatbot is ready to get to work.

Now that the chatbot is created and ready, the next step is to deploy it on the website. Let’s see how that is done – 

How to Add a Chatbot to Your Website

Navigate to Dashboard → ⚙️Settings. Click on the Install section and, click the Web tab and copy the JavaScript code.

• Add the JavaScript code to your website’s code.
• Paste it just above the closing body tag (</body>) on every page you want the chat widget to appear.

🚀 Read: CMS & Website Builders Installation

Once the chatbot is installed on the website, go to the conversation rules under Settings and enable Assign new conversations to the bot, and select the chatbot you have created.

That’s it! Now the chatbot will be enabled on your website.

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At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away.